Refund & Cancellation Policy
_Last updated: 2026-05-02_
Welcome to the refund and cancellation policy for 24-7 Air Duct Cleaning. We value our customers in Hialeah, FL, and surrounding areas, including Hialeah Gardens, Medley, Miami Lakes, and Miami Springs. Our goal is to provide you with exceptional air duct and HVAC cleaning services. If you're not fully satisfied, we're here to help.
Cancellation Notice
To cancel a scheduled service, please notify us at least 24 hours prior to your appointment. This notice allows us to reschedule and allocate time slots effectively for our clients across Hialeah and beyond. Cancellations made with less than 24 hours' notice may incur a cancellation fee equivalent to 20% of the service fee. Contact our customer service team by phone or email to process cancellations promptly.
Partial Refunds
Partial refunds are available under specific circumstances. If a service is canceled within the appropriate time frame, or if 24-7 Air Duct Cleaning fails to deliver the agreed-upon service due to internal issues, partial refunds may be applicable. Refunds will be issued through the original payment method within 7-10 business days after approval.
Eligibility for Partial Refunds
- Service canceled with more than 24 hours' notice. - Incomplete service delivery due to technical issues or errors on our part. - Pre-approved discounts or promotions not applied at the time of billing.
Refund amounts will be calculated based on the portion of the service not performed or the service not meeting agreed-upon standards.
Weather Delays
In Hialeah, FL, and surrounding areas, weather can occasionally disrupt our schedule. If weather conditions prevent 24-7 Air Duct Cleaning from performing services safely and effectively, we will reschedule at no cost to you. We prioritize the safety of our team and your property.
Rescheduling Due to Weather
We will notify you as soon as possible if your appointment needs rescheduling due to adverse weather. Our team will work with you to find a suitable new appointment time. There are no fees associated with weather-related rescheduling.
Unhappiness Guarantee
Customer satisfaction is a top priority for 24-7 Air Duct Cleaning. If you're unhappy with our service, please reach out within 48 hours of your completed appointment. We commit to addressing any concerns promptly.
Resolution Process
- Contact our support team describing your dissatisfaction. - We may arrange a follow-up service at no extra charge to rectify the issue. - If the problem persists after our follow-up, a partial refund or credit towards future services may be offered.
Contact Information
For any questions or to initiate a cancellation or refund request, contact us:
- Phone: [Your Company Phone Number]
- Email: [Your Company Email]
- Address: [Your Company Address]
Policy Amendments
24-7 Air Duct Cleaning reserves the right to amend this refund and cancellation policy at any time. Changes will be communicated via our website and, where applicable, directly to customers.
By choosing 24-7 Air Duct Cleaning, you acknowledge and agree to this refund and cancellation policy. We look forward to providing quality service and ensuring your air ducts and HVAC systems are in optimal condition.